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Complaints procedure

Last updated: 14 September 2026

We aim to resolve concerns promptly, fairly and without affecting your statutory rights.

1. Tell us

Email bmwroofingbuilding@gmail.com, telephone 07776 729996, or write to William McGinley trading as BMW Roofing & Building, 7 Exbridge Walk, Liverpool, L4 5UN. Include your contact details, site address, what happened and the outcome sought.

2. Our response

We aim to acknowledge a written complaint within five working days. We may arrange an inspection. We aim to give a substantive written response within 15 working days; if more time is reasonably needed, we will explain why and give an updated date.

3. Review

If you remain dissatisfied, ask for a final review. We will provide our final position and identify any applicable trade association, warranty provider, ombudsman or approved alternative dispute resolution body if one is available for the dispute. We will not falsely claim membership or participation.

Independent help

Consumers can contact the Citizens Advice consumer service on 0808 223 1133. It can provide advice and pass appropriate information to Trading Standards. Nothing in this procedure removes your right to seek legal advice or use the courts.